Request a refund

How to request a refund.

Updated over a week ago

If you're not completely satisfied with Captions, we encourage you to request a refund. Additionally, we'd love to know what we could have done differently or better, so please get in touch.

App Store

If you paid using the payment method attached to your Apple ID (most people), please:

  1. Tap 'I'd like to', then choose Request a refund.

  2. Choose the reason why you want a refund, then choose Next.

  3. Choose Captions, then choose Submit.


  • Once you've requested a refund, Apple typically provides a refund within 48 hours.

  • You can learn more at Apple Support.

Direct payment by credit or debit card

If you paid for Captions directly by credit card and would like to request a refund, please get in touch so we can issue a refund for you.

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