Before deleting your account, please know that:
If you have an active subscription, please remember to cancel your subscription before deleting your account.
Any projects you have exported will remain in your Photos app. However, your projects will be deleted and cannot be restored. Please export your projects before you delete your account.
Currently, we are not able to restore your account. In other words, deleting your account is permanent.
To delete your account:
iOS
iOS
Navigate to Profile and scroll to the bottom of the page
Tap Delete Account
Web
Web
Navigate to app.captions.ai
Sign in
Click on Delete your account
Once your account has been deleted
It is not possible to recover your account. That said, your subscription is tied to your Apple ID, not your email or phone number. So, simply create a new account with a new sign up method and tap "Restore Subscription" on the top right. Your subscription will be transferred to your new log in method.
Important: When you delete your account, your projects will be erased. Please export them before deleting your account. It is not possible to recover your projects.