Help Center

If you just signed up and are looking to learn about the app, we recommend browsing our help center. You can read through up-to-date articles about the app and ask questions in the search bar. The Help Center is also translated into 15 languages.

Tutorials

Visit our YouTube channel to learn how to use the app and all of its features.

Messaging Support

If you have any questions or want to get in touch, please:

  1. Open the app

  2. Tap Profile

  3. Tap the ? icon to send us a message

While this is not live chat, our team is available 24/7 and we typically reply within a few minutes.

Email Support

If you are having trouble logging in, please send us an email at hello@captions.ai. If you are able to sign in, it is preferred to send us a message from within the app.

Send us a Feature Request

We want to ensure we are building the tools and features you are looking for. So, please visit our feature request board to submit a new feature request or upvote an existing one. If the feature launches, you’ll get notified via email.