Contact Support

Our customer support team is available to help you get the most of your subscription and is available on all subscription plans. Here’s how you can get support:

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Help Center

• Browse the help center to learn how and get the most out of Captions. Our help center is available in 8 languages (with more coming soon).

• Use the search bar to ask questions about Captions. You can search in any language and results will also be in the language you asked in.

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Chat Support

• Our customer support team is available 24/7 to help answer your questions.

• We offer support in any language and typically reply within 5 minutes.

• Simply open the app and tap or click on the ? icon to start a conversation.

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Email Support

• If you are having issues logging in or have a question about the app before you’ve created an account, you can email hello@captions.ai.

• However, if you already have an account, please send us an in-app message so that we can locate your account more easily and provide you with better support.

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Send us a Feature Request

• Please visit our feature request board to submit a new feature request or upvote an existing one.

• If the feature launches, you’ll get notified via email.