Subscriptions & Plans
Manage Subscription & Billing
Learn how to manage and adjust your Captions subscription plan
You can use Captions on multiple devices, as long as they’re all signed in with the same login method that has an active subscription.
Can I sign up with email and password?
Can I sign up with email and password?
You can sign up with your email address and log in by entering a verification code that gets sent to your email address. However, you cannot set a password for it.
Can I change my login method?
Can I change my login method?
At this time, it is not possible to change your login method. You can cancel your exisitng subscription and sign up with a new login method.
How do I delete my account?
How do I delete my account?
Learn how to delete your account here
I don't remember how I signed up, can you help?
I don't remember how I signed up, can you help?
Please navigate to the Profile section of the app and you’ll see the login method you used to sign up.
I am trying to log in, but it says my account has been deleted.
I am trying to log in, but it says my account has been deleted.
Unfortunately, accounts cannot be restored. However, if you subscribed via App Store or Play Store, you can simply register with a new login method and when you see the option, choose “restore subscription.”
How do I restore my subscription on another device?
How do I restore my subscription on another device?
Subscriptions can be restored on other devices. The instructions on restoring your subscription will vary depending on how you subscribed.
App Store
App Store
- If you purchased via the Apple App Store, your subscription is connected to your AppleID, not the method you used to sign up.
- As a reminder, your Apple ID is the account that you use to access all Apple services and make all of your devices work together seamlessly.
- You can see your Apple ID by tapping on the Settings app, and you’ll see your name on the top.
- You can only restore your subscription on devices that are also signed into the same Apple ID. Simply sign in and tap “Restore Subscription.”
Play Store
Play Store
- If you purchased via the Google Play Store, your subscription is connected to your Google account, not the method you use to sign up.
- As a reminder, your Google account is the account that you use to access Google services in one place and it is possible to sign in to more than one Google account on the Play Store.
- You can only restore your subscription on devices that are also signed into the same Google account.
Website
Website
- If you paid on our website via Stripe, your subscription is connected to the method you used to sign up (Google, Apple, Microsoft, or phone number).
- To restore your subscription on a new device, simply log in with the same method you used to sign up.
Can I share my subscription with someone else?
Can I share my subscription with someone else?
Billing
Captions offers monthly and yearly subscription plans, billed through your chosen app store or payment method at the time of purchase. Prices may vary by region and are clearly displayed before you confirm your subscription. Subscriptions automatically renew unless canceled at least 24 hours before the end of the billing period. You can manage or cancel your subscription through your device’s app store settings.How do I cancel my subscription or trial?
How do I cancel my subscription or trial?
You can cancel your subscription anytime. After you cancel your subscription, you can continue to use Captions until the end of your subscription or trial period, but you will not be charged again. Cancelation instructions vary depending on how you purchased your subscription.
App Store
App Store
If you purchased on the Apple App Store from your iPhone and would like to cancel your subscription or trial, please follow these instructions, https://support.apple.com/en-us/118428
Play Store
Play Store
If you purchased on the Google Play Store from your Android device and would like to cancel your subscription or trial, please follow these instructions, https://support.google.com/googleplay/answer/7018481
Website
Website
If you purchased directly on our website and would like to cancel your subscription, please follow these instructions:
- Click here: https://checkout.captions.ai/p/login/6oE9CO9Qp2In1POeUU
- Enter the email address you used to checkout (If you need help remembering which email address you used, check your email inbox for an email from “captions.ai” or “Stripe”)
- Click on the sign in link in your email
- Click “Cancel Plan”.
How do I request a refund?
How do I request a refund?
Refund requests vary depending on how you purchased your subscription.
App Store
App Store
If you purchased a subscription on the Apple App Store from your iPhone and would like to request a refund, please follow these instructions https://support.apple.com/en-us/118223. As your subscription was paid directly to Apple, we are unable to request a refund on your behalf.
Play Store
Play Store
If you purchased a subscription on the Google Play Store from your Android device and would like to request a refund, please follow these instructions https://support.google.com/googleplay/workflow/9813244. As your subscription was paid directly to Google, we are unable to request a refund on your behalf.
Website
Website
To request a refund of a subscription purchased on our website via Stripe, please get in touch.
How can I view my purchase history or invoice?
How can I view my purchase history or invoice?
Regardless of how you purchased a subscription, an invoice will automatically be emailed to you. Depending on how you purchased your subscription, you can also request and download a copy.
App Store
App Store
To view an invoice of a subscription purchased via the Apple App Store, please follow these instructions.
Play Store
Play Store
To view an invoice of a subscription purchased via the Google Play Store, please follow these instructions.
Website
Website
To view an invoice of a subscription purchased via Stripe, please click here, sign in, and look at your “Invoice History.”
How can I request a VAT invoice?
How can I request a VAT invoice?
Depending on how you purchased a subscription, you may be able to receive an invoice with your VAT information.
App Store
App Store
If you purchased a subscription via the App Store, Apple does not offer a way to add a VAT number. You can cancel and request a refund if you like and purchase directly on our website via Stripe, where you can input your VAT information.
Play Store
Play Store
To request a VAT invoice for a subscription purchased via the Google Play Store, please follow these instructions.
Website
Website
When checking out on our website via Stripe, please check the option asking if you are purchasing for a business. You’ll have the option to add your company information and VAT number. After checking out, you’ll be able to download an invoice. Additionally, one will be emailed to you.