Subscriptions
Overview
- Captions is available as weekly, monthly, or yearly subscription.
- We do not offer a free or ad-supported version of Captions.
- In order to export your project, you must be in a trial or actively subscribed.
- If you purchase a subscription on one device (Eg., iPhone), you can log in with the same method to restore your subscription on another device (Eg., Desktop).
Plans
We offer two tiers of subscriptions, Captions Pro and Captions Max.
- Captions Pro includes all features in the app, with the exception of AI Ads.
- Captions Max includes all features in Captions Pro as well as AI Ads and priority support.
Project Duration
Below are the maximum project durations regardless of your plan.
| Feature | iOS | Desktop | Android |
|---|---|---|---|
| Captions in same language | 5 minutes | 10 minutes | 5 minutes |
| Captions in another language | 5 minutes | 5 minutes | NA |
| Dub to another language | 5 minutes | 5 minutes | NA |
Pricing
The price of your subscription will vary depending on:
- The plan you choose: Pro or Max
- The duration of your subscription: Weekly, monthly, or yearly
- How you pay: Stripe, App Store, or Play Store
- Where you live: If you pay via the Apple App Store, the price will match the currency that your App Store supports.
Payment Methods
Stripe
To pay with credit card, debit card, or Cash app, please sign up or sign in at desktop.captions.ai/subscription. If you require an invoice with a VAT number, you must purchase via Stripe. Note: We partner with Stripe to manage billing and subscriptions. To see pricing options, simply export a project to see all available options and plans.
App Store
As billing is managed via the App Store, the price of Captions will be converted to the currency supported by the App Store in your country or region. To see pricing options, simply export a project to see all available options and plans. Learn more about Apple Subscriptions and Billing.
Play Store
The Android app is currently in beta, and is free.
Subscription Management
Start a trial
Trials are not offered when purchasing via Stripe. However, you can create as many projects as you like and test all features. When you try to export, you’ll see the pricing options.
Purchase a subscription
Sign in to the Web App or the Mac App and export your project. You will see the option to choose a subscription plan.
Invoices, receipts, and VAT
When checking out, please check the option asking if you are purchasing for a business. You’ll have the option to add your company information and VAT number. After checking out, you’ll be able to download an invoice. Additionally, one will be emailed to you.
Restore your subscription
If you sign in on a new device, you may need to restore your subscription.
If you paid via Stripe, your subscription is connected to the method you used to sign up (Google, Apple, Microsoft, or phone number). To restore your subscription on a new device, simply log in with the same method you used to sign up.
Upgrade to Captions Max
Please contact us if you’d like to purchase Captions Max.
Fix your payment method
Your payment method may be declined if your card expires or if there are insufficient funds in your account. Please update your payment method as soon as possible to ensure you do not lose access to Captions.
If your payment method was declined by Stripe, sign in to the Web App or Mac App and click on your profile. You’ll be signed in to Stripe to manage your subscription. From here, select Update payment method or Add payment method.
Change your renewal preference
You can change your renewal preference at any time. Please note that your subscription won’t be canceled, but when the current period ends, you’ll renew at the new subscription duration.
Sign in to the Web App or Mac App and click on your profile. You’ll be signed in to Stripe to manage your subscription. From here, select Update Plan.
Cancel a trial or subscription
Sign in to the Web App or Mac App and click on your profile. You’ll be signed in to Stripe to manage your subscription. From here, you can cancel your subscription.
Request a refund
If you paid via Stripe and would like to request a refund, please contact us and we’ll be happy to help.