Overview

  • Captions is available as weekly, monthly or yearly subscription and there is no free version of Captions.
  • In order to export your project, you must be in a trial or activelysubscribed
  • When you purchase a subscription, you can restore your subscription and use it on multiple devices.
  • Captions is currently available for single users, but we will soon be launching a teams plan which will allow for better collaboration and easier billing for team members.
We do not offer a free or ad-supported version of Captions.

Pricing

Captions PRO & Captions MAX

  • Captions PRO includes access to all features in the app
  • Captions MAX includes all features in Captions PRO as well as priority support. More features are launching soon that are intended for professional editors, teams, and companies.

Pricing will vary depending on:

  • The plan you choose: PRO or MAX
  • The duration of your subscription: Weekly, monthly, or yearly
  • How you pay: Stripe, App Store, or Play Store

Payment Methods

Stripe

To pay with credit card, debit card, or Cash app, please sign up or sign in at desktop.captions.ai/subscription. If you require an invoice with a VAT number, you must purchase via Stripe. Note: We partner with Stripe to manage billing and subscriptions.

App Store

As billing is managed via the App Store, the price of Captions will be converted to the currency supported by the App Store in your country or region. Learn more about Apple Subscriptions and Billing.

Play Store

Coming soon to the Play Store

Subscription Management

Start a trial

  • Stripe

  • App Store

  • Play Store

Trials are not offered when purchasing via Stripe.

Purchase a subscription

  • Stripe

  • App Store

  • Play Store

Sign in to the Web App or the Mac App and choose a subscription plan.

Invoices, receipts, and VAT

  • Stripe

  • App Store

  • Play Store

When checking out, please check the option asking if you are purchasing for a business. You’ll have the option to add your company information and VAT number. After checking out, you’ll be able to download an invoice. Additionally, one will be emailed to you.

Restore your subscription

If you sign in on a new device, you may need to restore your subscription.

  • Stripe

  • App Store

  • Play Store

If you paid via Stripe, your subscription is connected to the method you used to sign up (Google, Apple, Microsoft, or phone number). To restore your subscription on a new device, simply log in with the same method you used to sign up.

Upgrade to Captions Max

  • Stripe

  • App Store

  • Play Store

Please contact us if you’d like to purchase Captions MAX.

Fix your payment method

Your payment method may be declined if your card expires or if there are insufficient funds in your account. Please update your payment method as soon as possible to ensure you do not lose access to Captions.

  • Stripe

  • App Store

  • Play Store

If your payment method was declined by Stripe, sign in to the Web App or Mac App and click on your profile. You’ll be signed in to Stripe to manage your subscription. From here, select Update payment method or Add payment method.

Change your renewal preference

You can change your renewal preference at any time. Please note that your subscription won’t be canceled, but when the current period ends, you’ll renew at the new subscription duration.

  • Stripe

  • App Store

  • Play Store

Sign in to the Web App or Mac App and click on your profile. You’ll be signed in to Stripe to manage your subscription. From here, select Update Plan.

Cancel a trial or subscription

  • Stripe

  • App Store

  • Play Store

Sign in to the Web App or Mac App and click on your profile. You’ll be signed in to Stripe to manage your subscription. From here, you can cancel your subscription.

Request a refund

  • Stripe

  • App Store

  • Play Store

If you paid via Stripe and would like to request a refund, please contact us and we’ll be happy to help.

Frequently Asked Questions